Business & Finance

FCMB deepens digital banking to boost customers’ experience – Daily Trust

by Ruth Oyiza · October 7, 2026 · 0 comments

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Wed, 7 Oct 2026 5:05:17 WAT

First City Monument Bank (FCMB) has introduced digital banking enhancements and customer engagement initiatives in an effort to boost customer experience.

Ahead of Customer Service Week 2026, which runs from October 5 to 9 under the theme “The Extra Mile,” the bank described the newly introduced as part of improving service delivery and customer experience.

In a statement, the bank highlighted the recent enhancements which are expanded authentication options through its Temi chatbot and the integration of transaction e-tokens into customer receipts, allowing customers to access transaction verification details without relying solely on SMS delivery.

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Ruth Oyiza

Ruth Oyiza Zaccheaus is a news blogger, content creator, and microbiology researcher with a deep passion for keeping society informed. Through her work, she delivers timely, well-researched, and verifiable reporting on politics, public affairs, and health, with a strong commitment to accuracy, clarity, and responsible publishing. Drawing on her scientific background, Ruth brings a careful, evidence-based approach to every story, ensuring that readers receive information they can trust and understand. She believes that informed readers are empowered readers, and she is dedicated to bridging the gap between complex developments and the public. Ruth is currently an M.Sc. student at Kogi State University, Ayangba.